Q: I received a user ID and a password through email. I tried entering them into the system, but I received an error message?

A: You cannot copy your password from the email message; you need to enter it manually. 

Q: I entered incorrect data several times and I received an error message telling me to contact the administrator, and that my ID was locked.

A: Wait for a few minutes and try again. Double check your user ID and password. Still having issues? Please contact technical.support@finavia.fi